Volvo Recruitment 2023 | Fresher Engineer | BE, B.Tech

Volvo Recruitment 2023 | Freshers | Application Support Engineer | BE/ B.Tech – CS/ IT | 2019 – 2022 Batch | Bangalore

Company: Volvo Group
Volvo Recruitment 2023:- The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

Volvo Group Trucks Technology provides Volvo Group Trucks and Business Area’s with state-of-the-art research, cutting-edge engineering, product planning and purchasing services, as well as aftermarket product support. With Volvo Group Trucks Technology you will be part of a global and diverse team of highly skilled professionals working with energy, passion, and respect for the individual to become the world leader in sustainable transport solutions.

Company Website: www.volvo.com

Positions: Application Support Engineer

Salary: Best in Industry

Job Location: Bangalore

Experience: 0 – 3 Years

Eligibility Criteria for Volvo Recruitment 2023:

Bachelor’s degree in computer science or related field
Excellent spoken and written skill in English
0-3 years of Technical Support/Application support experience
Working knowledge on executing/writing basic SQL queries
Basic programming skills in any technology
Open to work in shifts – 24×7
Excellent communication, phone etiquettes and interpersonal skills
Self-initiative, pro-active, hardworking, good attitude and be a team player

Job Description:

We are now looking for a Application Support within Quality and Support Function, selected candidate will be part of Support function based out of Bengaluru, India supporting all our Global solution deliveries.

Job Responsibilities:

Monitor VGCS Applications and Solution services.
Be available and communicate with end users via telephone and email
Respond to and handle calls by phone or email in a professional and efficient manner
Attend to functional and technical questions and issues that arise within the applications supported
Register and diagnose every call/mail in case management tool by following predefined policies and procedures
Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams
Be responsible for effectively and efficiently managing the relationship with end users
Follow defined escalation path for unresolved issues
Take necessary actions to expedite the resolution process
Provide or communicate the appropriate solution to the customer in a timely manner
Adhere to predefines SLAs