VMware Recruitment 2022 | Entry Level | Technical Support Engineer

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VMware Recruitment 2022 | Entry Level | Technical Support Engineer | BE/ B.Tech – CSE/ IT/ EEE/ ECE | 2019 to 2022 Batch | Bangalore

Company: VMware, Inc
VMware Recruitment 2022: VMware, Inc. is a subsidiary of Dell Technologies that provides cloud computing and platform virtualization software and services. It was the first commercially successful company to virtualize the x86 architecture.

Company Website: www.vmware.com

Positions: Technical Support Engineer 1/2/3

Job Location: Bangalore

Salary: Best In Industry

Experience: Entry Level

Eligibility Criteria for VMware Recruitment 2022:

BE/ B.Tech in Computers/ Electrical/ Electronics Engineering.

Job Description:

In this role, you will be joining VMware’s End User Compute team supporting the Workspace ONE product suite. You will be in the forefront of the work from anywhere transformation helping our customers shift their workforce to remote and hybrid, which has only been accelerated by the worldwide pandemic.

Job Responsibilities:

As a starting level Technical Support Engineer in the End User Compute team, you will be learning VMware virtualization technologies and help our customers troubleshoot, understand, and overcome challenges in their operation.

First steps on in this role will be to upskill on Global support processes and products, to understand how the technology works, and how our customers use it.
Once achieved, you will support global customers issues, with the support of tenured engineers, through troubleshooting, research, and lab reproduction.
As your skill set grows, you will work on additional product lines and progress your skillset on more technologies and, working with senior engineers build cases to shape product development, based on how customers are using the VMware Suite.
Throughout this time, and your career at VMware, you will be able to develop through training, learning tools, research time and training days.

Job Duties:

Learn new communication and technological skills, including, but not limited to Technical Expertise, Applied Logic, as well as Time, Queue and Customer management.
Develop your technical skills in the areas of: access and identify management, networking, SaaS infrastructure and, mobile, Windows and macOS device management.
Resolve complex queries while providing world class support to our customers.
Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.