Uber Recruitment 2022 | Software Engineer | BE/ B.Tech/ ME/ M.Tech

Uber Recruitment 2022 | Software Engineer I – Backend | BE/ B.Tech/ ME/ M.Tech – CSE/ IT | Bangalore

Company: Uber India Systems Pvt Ltd
Uber Recruitment 2022: Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through their apps, they make cities more accessible, opening up more possibilities for riders and more business for drivers. Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it’s heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

From their founding in 2009 to their launches in hundreds of cities today, Uber’s rapidly expanding global presence continues to bring people and their cities closer.

Company Website: www.uber.com

Positions: Software Engineer I – Backend

Experience: 1+ year

Job Location: Bangalore

Salary: Best in Industry

Eligibility Criteria for Uber Recruitment 2022:

1+ years of experience in backend software engineering.
Sound understanding of computer architecture and CS fundamentals.
Experience with one or more of the programming languages (Go, C++, Java, etc) and data stores (MySQL, Cassandra, Redis, etc) and distributed systems design

Job Description:-

The Customer Obsession Platform is the customer care platform for Uber. We handle customer requests for support through either the web (help.uber.com), through the in-app help center, phone, whatsapp and email as well as in person support. The platform provides the ability to build automated experiences across all these channels. When unable to automate the request, it routes contacts to an agent and the extensible agent platform that provides agents the tools to solve customer issues.. The platform capabilities can also be extended “beyond support” to drive growth by identifying and resolving failure points in the customer journey from onboarding to churn prevention.

Job Responsibilities:

Provide defect free customer experiences for all Uber products and services.
Drive extensive automation for a majority of customer issues to reduce the cost of providing support.
Drive proactive resolution of customer issues when possible even before the customer reports the issue
Drive best in-class customer experiences
Drive efficiency and effectiveness for all agent interactions.
Drive easy onboarding for LOBs, and businesses as they become part of Uber or are integrated with Uber. This will allow Uber to truly expand its reach as a platform with end to end capabilities).
Drive defect reduction by providing voice of customer insights to product teams and launching joint solutions to improve the customer experience
Architect and implement backend microservices to automate Help/Support interactions and onboard new businesses across all Uber mobile/web applications that have a direct impact on our business growth and customer experience.
Work closely with partner teams to productize, integrate, automate, and configure different products to Customer Obsession’s layer for Uber.
Collaborate with product, design, operation, data science, and peer engineering teams to achieve cost savings and/or efficiency improvement.
Apply the state-of-the-art technologies seek the breadth of the problems involved and perform constant solution adjustments arising from constantly evolving user behaviors (e.g. post-covid).
Write quality documentation,, handle conflicts well to build consensus, and develop a strong culture of quality

Preferred Qualification:

BS or MS in Computer Science or a related technical field
1+ years of experience in backend software engineering
Experience with database design and architecture, i.e. data modeling and experience with design patterns
Understanding of messaging and data pipeline technologies like Kafka
Experience in microservice architecture design
Excellent understanding of testing methodologies: Acceptance Testing, Integration Testing, Interface Testing, Mock