Thomson Reuters Recruitment 2023 | Associate System Engineer

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Thomson Reuters Recruitment 2023 | Associate System Engineer | BE/ B.Tech – CSE/ IT/ ECE | Bangalore

Company: Thomson Reuters India Pvt Ltd
Thomson Reuters Recruitment 2023: Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world’s most trusted news organization.

With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries.

Company Website: www.thomsonreuters.com

Position: Associate System Engineer

Experience: 1-2+ years

Job Location: Bangalore

Salary: Best In Industry

Eligibility Criteria for Thomson Reuters Recruitment 2023:

1 to 2+ years of supporting IT infrastructure, Application & Cloud Services.
1+ years of mandatory NOC experience in similar environment would be an added advantage.
1+ years of Windows, UNIX or Storage administration skills would be an added advantage.
1+ years of excellent understanding of ITIL process with appropriate fundamental accreditation.
Excellent communication skills, verbal and written (Should be able to communicate to global teams and senior management)
Adapted to working under pressure and is comfortable multi-tasking in potentially high-pressure situations.
Strong collaboration skills.

Job Description:

Perform daily service checks, health evaluation of systems’ performance and capacity as assigned.
Provide diagnostics, troubleshooting, and quick/efficient resolution on all events/incidents
Escalated / notify appropriate support staff via established procedures. Document shift activity, facilitate and perform shift turnover.
Follow defined process to escalate Incidents to second level team. Must be capable of writing technical reports.
Track and coordinate all incidents until resolution and identify probable causes of failures in the Infrastructure & Application related issues.
Recommend on the possible solution / workaround to address the probable causes of failure.
Customer service: Demonstrate ability to take ownership and manage all support cases via emails/Service Management tools.
Work with customer and support teams to ensure client satisfaction
Timely response to all the e-mails and requests
Attend team meetings, conference calls as necessary
Follow the defined Major Incident Management process as appropriate
Participate and contribute to Problem Management analysis of Major Incidents as needed.
Strong interpersonal skills & Team Player.
Able to interact with internal and global teams of all levels.
Initiate, coordinate, and at times lead recovery call for critical incidents
Implement improvements to existing processes/procedures, ensuring performance targets are met.