Tech Mahindra Off Campus Drive 2026 | Freshers | Technical Support Associate | BE/ B.Tech/ Graduate/ Diploma/ 12th | 2023 – 2026 Batch | Pune
| Company | Tech Mahindra BPS |
| About Company | Tech Mahindra Business Process Services (BPS) is a major global provider of BPO and BPaaS solutions, focusing on digital customer experience (CX), analytics, and AI-driven automation across industries like telecom, banking, and retail. |
| Official Website | www.techmahindra.com |
| Company Type | BPO |
| Position | Technical Support Associate |
| Total Vacancies | Multiple |
| Experience | Freshers (0 – 2 Years) |
| Salary | Best In Industry |
| Job Location | Pune |
| Last Date | ASAP |
Eligibility Criteria For Tech Mahindra Off Campus Drive 2026 :
- High school, Graduate, Diploma, IT education or comparable IT professional experience
- Open to both Freshers and Experienced candidates
Tools:
- ITIL: Knowledge of ITIL processes and procedures.
- A+: knowledge of A+ processes and procedures.
- KM: Knowledge management understanding, review & create new knowledge articles.
- MS Office: Good/excellent knowledge for support of MS Office and standard software
- Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW)
- O365: Understanding of Microsoft Office (e.g. Office 365)
Competencies:
- High Level of Communication Skills and ability to comfortably handle International Customers.
- Experience in Service Desk/Technical Support and in a Call Taking Role and competent to engage in first line interactions with end users.
- Flexibility to work in a 24*7 environment is mandatory
- Knowledge about Incident and Service desk management.
- Understanding of ITIL concepts
- Documentation Skills to contribute for Knowledge Articles and Knowledge Sharing
- Ability to initiate and manage Bridge Calls and coordinate in resolving P1/P2 issues.
Technical Skill set:
- Voice Call Handling: excellent knowledge of handing voice calls and multitasking.
- Email Communication: professional email writing skills.
- Chat Communication: professional chat writing skills and multitasking.
- Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.
- Exchange: Knowledge on functioning and configuration of Microsoft Exchange client.
- AD: Knowledge on – Active directory, Proxy, DNS, Group Policy.
- Network: Knowledge on – LAN setup, basic routing and switching, passive networking.
- Desktop Security: Knowledge on – Antivirus deployment and update, patch management, monitoring and reporting.
- Desktop, Laptop, Handheld devices: Knowledge on – build management, OS deployment, common application installation and troubleshooting, Hardware knowledge.
- Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc
- Printers: Hands on experience on managing printers (Local & Network printers) – Lex
- Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring
How to Apply For Tech Mahindra Off Campus Drive 2026 ?
All interested and eligible candidates can apply for Tech Mahindra BPO Off Campus Drive 2026 online as soon as possible.
For More Details: Click Here
Apply Link: Click Here
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