Sunquest Recruitment 2023 | Freshers | Associate Support Engineer

Sunquest Recruitment 2023 | Freshers | Associate Support Engineer | B.Tech/ M.Tech/ BCA/ MCA | 2021/ 2022 Batch | Kolkata

Company: Sunquest International Inc

Sunquest Recruitment 2023: Sunquest Information Systems has gained numerous industry acknowledgments, including several recognitions from Frost & Sullivan, #1 ranking by BlackBook Research, “50 Most Promising Healthcare Solution Providers – 2020” by CIO Review, and “Breakthrough Technology” by The Boston Globe.

Sunquest is owned by Roper Technologies, a diversified technology company, traded on the New York Stock Exchange under the symbol ROP.

Company Website: www.sunquestinfo.com

Positions: Associate Support Engineer

Experience: 0 – 1 year

Salary: Best In Industry

Job Location: Kolkata

Eligibility Criteria for Sunquest Recruitment 2023:

Bachelors or better.
0-1 year of experience

Job Responsibilities:-

Resolves client-submitted technical issues and actively takes part in version upgrade processes, being responsible for activities from start to end.
Work on HTML5, CSS and JavaScript technologies to create/modify various output formats to suite client needs and make sure they work on various Atlas printing technologies.
Understands the various deployment options of Clinisys products and maps these options to fulfill real world client workflows and needs.
Creates detailed technical checklists and processes that need to be followed for the implementation in a new client environment, or version upgrades of products in an existing client environment.
Promotes and maintains a positive relationship with other technical staff and departments to support the successful implementation of Clinisys products.
Receives and responds to incoming client request via telephone, web, chat, and email
Follows established Case Management Best Practices
Identifies, assesses criticality, and prioritizes resolution of all new and existing issues
Research issues and utilizes proven resolutions to customer issues
Manages and documents the resolution process while effectively communicating status with the client
Stays current with product and industry updates and changes
Identifies need to escalate complex or risk issues to appropriate senior staff
Continually learns and expands knowledge of Clinisys applications, environments, and systems
Creates and references knowledgebase articles
On-call/holiday rotation(s) required
Follows the Clinisys Quality Management System and regulatory standards including effective management of Protected Health Information

Technical Skills:-

Exceptional comprehension skills, and ability to learn and contribute with minimal oversight – a initiative-taker.
Ability to think in abstract and quickly grasp the essence of the job at hand.
Excellent written and verbal communication skills, including ability to comprehend and communicate information precisely and unambiguously.
Strong analytical and critical thinking skills.
Excellent attention to detail and follow-up.
Good Interpersonal Skills, Initiative-taking and flexible.
Ability to work methodically in a fast-paced, time sensitive environment.
Should have exceptional time management, planning and organizing skills.
Enthusiastic, attitude towards teamwork and ability to work with little guidance.
Ability to work with cross-functional teams, including peers across all Clinisys locations.
Interact closely with members of cross-functional feature teams for service and support success.