Schneider Electric Recruitment 2017 | Freshers | Primary Technical Support Executive | Diploma/ BE/ B.Tech/ B.Sc | Bangalore | April 2017
Company: Schneider Electric India Pvt Ltd
Schneider Electric SE is a European multinational corporation that specializes in electricity distribution, automation management and produces installation components for energy management. It is headquartered in Rueil-Malmaison, France and is also based at the World Trade Center of Grenoble. The company is a component of the Euro Stoxx 50 stock market index. Schneider Electric is the global specialist in energy management and automation.
Schneider Electric develops technologies and solutions to make energy safe, reliable, efficient, productive and green. The Group invests in R&D in order to sustain innovation and differentiation, with a strong commitment to sustainable development.
Company Website: www.se.com/in/en/
Positions: Primary Technical Support Executive
Experience: 0 – 2 Years
Salary: INR 1.75 – 2.75 LPA
Job Location: Whitefield – Bangalore
Qualification: Diploma/ BE/ B.Tech/ B.Sc – Electrical or Electronics Engineering
Job Profile:
- Job Type: Contractual (1 year)
- Shift timings: Rotational Shift
- Working Days: 6 Days
- Type of Support: Voice Support
- Excellent Communication Skills – Mandatory
Responsibilities:
- Handling Voice calls from India Customer’s.
- Solving Technical Queries of customers related to UPS and batteries of APC by Schneider.
- Registering complaints of customers using Intouch and Salesforce (CRM) applications.
- Interacting with different department involved for the complaint resolution.
- Co-Ordination with service planning and escalation team for faster resolution.
- Offer technical troubleshooting to the customers.
- Willing to work in rotational shifts (Operation 24×7)
Interview Process: Written test (Aptitude & Communication), Followed by a F2F interview.
Apply Link: Closed
