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Sapiens Recruitment 2021 | Application Support Engineer | BE/ B.Tech | Bangalore

by Nisha
March 2, 2021
0
4
VIEWS

Sapiens Recruitment 2021 | Application Support Engineer | BE/ B.Tech – Computers/ Electronics Engineering | Bangalore

Company: Sapiens Technology India Private Limited
Sapiens Recruitment 2021: Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial services sector. We offer core, end-to-end solutions to the global general insurance, property and casualty, life, pension and annuities, and retirement markets, as well as business decision management software.

Sapiens Recruitment 2021
We have a track record of over 39 years in delivering superior software solutions to more than 500+ financial services organizations. The Sapiens team of approximately 3400+ professionals operates through our fully-owned subsidiaries.

Company Website: www.sapiens.com

Positions: Application Support Engineer

Role: Technical Support Engineer

Experience: 3-6 years

Salary: Best in Industry

Job Location: Bangalore

Qualification: BE/ B.Tech – Computers/ Electronics Engineering

Job Description:

  • Experience of having application or production support for banking or insurance domain.
  • Excellent SQL, ORACLE, UNIX (Grep, SED, AWK, VI editor etc) skills.
  • Good troubleshooting skills – ability to scan through multiple application log files to understand root cause
  • Ability to triage the incidents and provide the initial investigation and the details.
  • Working experience of any monitoring tools like Autosys, Control M, Crontab.
  • Knowledge and experience of working with any one ticketing tool (JIRA, SNOW)
  • Good Analytical and problem-solving skills with Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
  • Ability to co-ordinate/initiate calls especially on P1 and P2 Issues
  • Excellent communication and documentation skills

Job Responsibilities:

  • Responsible for production application support working closely with internal teams and external teams and customers.
  • Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way
  • Log Analysis (Ex: Code Log, Access Log, Server Log)
  • Monitor alerts -Disk, CPU usage, Load balancer, Web monitor etc.
  • Runtime incident calls.
  • Reports, SQL queries execution for business and engineering teams,
  • External partner co-ordination, end-to-end
  • Requires experience in supporting enterprise application in production systems.
  • Experience in handling Production Deployment
  • Production Run-book and RCA updates
  • 24×7 production queue management and support
  • Ready to work in Night shift (Rotational basis)

Skills:

  • Application support experience is must &should have Sql (experience in writing DDL, DML, Subqueries, Joins) and knowledge in basics of Unix commands.
  • ITIL knowledge is must.
  • Batch processing and Monitoring tools: Autosys, Control M, Crontab etc
  • Ticketing tools: service now or JIRA Good to have
  • Basic knowledge of networking monitoring – Good to have
  • Windows administration Basics knowledge – Good to have

Apply Link: Job Expired


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Tags: Sapiens Recruitment 2021

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