Sapiens Recruitment 2021 | Application Support Engineer | BE/ B.Tech

Sapiens Recruitment 2021 | Application Support Engineer | BE/ B.Tech – Computers/ Electronics Engineering | Bangalore

Company: Sapiens Technology India Private Limited
Sapiens Recruitment 2021: Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial services sector. We offer core, end-to-end solutions to the global general insurance, property and casualty, life, pension and annuities, and retirement markets, as well as business decision management software.

We have a track record of over 39 years in delivering superior software solutions to more than 500+ financial services organizations. The Sapiens team of approximately 3400+ professionals operates through our fully-owned subsidiaries.

Company Website: www.sapiens.com

Positions: Application Support Engineer

Role: Technical Support Engineer

Experience: 3-6 years

Salary: Best in Industry

Job Location: Bangalore

Qualification: BE/ B.Tech – Computers/ Electronics Engineering

Job Description:

Experience of having application or production support for banking or insurance domain.
Excellent SQL, ORACLE, UNIX (Grep, SED, AWK, VI editor etc) skills.
Good troubleshooting skills – ability to scan through multiple application log files to understand root cause
Ability to triage the incidents and provide the initial investigation and the details.
Working experience of any monitoring tools like Autosys, Control M, Crontab.
Knowledge and experience of working with any one ticketing tool (JIRA, SNOW)
Good Analytical and problem-solving skills with Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
Ability to co-ordinate/initiate calls especially on P1 and P2 Issues
Excellent communication and documentation skills

Job Responsibilities:

Responsible for production application support working closely with internal teams and external teams and customers.
Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way
Log Analysis (Ex: Code Log, Access Log, Server Log)
Monitor alerts -Disk, CPU usage, Load balancer, Web monitor etc.
Runtime incident calls.
Reports, SQL queries execution for business and engineering teams,
External partner co-ordination, end-to-end
Requires experience in supporting enterprise application in production systems.
Experience in handling Production Deployment
Production Run-book and RCA updates
24×7 production queue management and support
Ready to work in Night shift (Rotational basis)

Skills:

Application support experience is must &should have Sql (experience in writing DDL, DML, Subqueries, Joins) and knowledge in basics of Unix commands.
ITIL knowledge is must.
Batch processing and Monitoring tools: Autosys, Control M, Crontab etc
Ticketing tools: service now or JIRA Good to have
Basic knowledge of networking monitoring – Good to have
Windows administration Basics knowledge – Good to have

Apply Link: Job Expired