Red Hat Recruitment 2022 | Freshers | Trainee Engineer

Red Hat Recruitment 2022 | Freshers | Trainee Engineer | BE/ B.Tech/ MCA | 2020 – 2022 Batch | Work From Home

Company: Red Hat Software
Red Hat Recruitment 2022: Red Hat is an enterprise software company with an open source development model. With engineers connected to open source communities, the freedom of our subscription model, and a broad portfolio of products that’s constantly expanding, Red Hat is here to help you face your business challenges head-on.

At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are.

Company Website: www.redhat.com

Positions: Associate Technical Support Engineer – Trainee

Experience: Freshers

Job Location: Remote, Work from Home

Salary: Best In Industry

Eligibility Criteria for Red Hat Recruitment 2022:

Excellent verbal and written communication skills
Good analytical and problem solving skills
Ability to communicate and present ideas in a user-friendly way
Focused on delivering remarkable and consistent customer experience
Motivated and comfortable working in a team
Ability and willingness to learn, adopt, and practice Red Hat Values and Competencies
Must have graduated within the last 2 years with a bachelor’s degree in engineering, computer science or IT, science, or computer applications, or a master’s degree in computer applications or marketing and communications
Red Hat Certified Engineer (RHCE) certification
Basic understanding of Linux, Containers, Kubernetes and open source
Basic knowledge of TCP/IP networking and UNIX services and concepts
Open source community contribution through projects is a plus
Red Hat Certified Specialist in OpenShift Administration is a plus

Job Description:

The Red Hat Global Support Services team is looking for an Associate Technical Support Engineering Trainee to join us. As part of our graduate trainee program, you’ll have the opportunity to work with leading open source developers to support new solutions and customer offerings. You will also receive on-the-job training, including an introduction to Red Hat products like Red Hat Enterprise Linux (RHEL), Red Hat Openshift Container Platform, Red Hat Storage, Virtualization, Clustering, Cloud, and Satellite, as well as soft skill training and technical troubleshooting. The Global Support Services team focuses on resolving issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs.

During this program, you will get an opportunity to get extensive training by our experts on Red Hat products and technologies along with the processes and workflows on providing enterprise support experience to our customers. Along with the technical training, you will also be trained on soft skills as well as customer handling skills which would help you grow as a support specialist.

The graduate trainee program 2022-2023 will be conducted in a virtual mode for a period of up to 6 months. This position can potentially convert to a full-time role as an Associate Technical Support Engineer at the end of the Apprenticeship period.

Primary job responsibilities:

Provide technical support to Red Hat enterprise customers
Work with Red Hat enterprise customers across the globe on 24×7 basis that requires one to work in different shifts periodically
Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
Exceed customer expectations by providing outstanding customer service
Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
Contribute to the global Red Hat knowledge management system while working on customer issues
Collaborate with engineering, product management, and support management teams to prioritize customer requests
Support Red Hat’s global customers on technical issues through phone, chat, or remote access tools