PowerSchool Group Recruitment 2023 | Technical Support Engineer

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PowerSchool Group Recruitment 2023 | Technical Support Engineer I | B.Tech/ B.Sc – CSE/ IT/ ECE | Bangalore

Company: PowerSchool Group LLC
PowerSchool Group Recruitment 2023: PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers.

We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing [email protected].

Company Website: www.powerschool.com

Positions: Technical Support Engineer I

Experience: 1-3 years

Job Location: Bangalore

Salary: Not disclosed

Eligibility Criteria for PowerSchool Group Recruitment 2023:

1-3 years’ prior experience in a technical support role
Proficient in Microsoft Office suite
Salesforce experience required (and Bomgar preferred)
Prior CRM Experience Required
Strong attention to detail and time management
Strong oral and written communication skills
Strong customer service and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Maintaining a positive attitude and fostering a collaborative and unified work environment.
Associate’s degree or equivalent work experience, Bachelor’s degree preferred

Job Description:

This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K-12 software systems. This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will interact with customers via telephone and written internet based communication.

Job Responsibilities:-

Provides application support relating to software functionality, incident resolution and systems configuration, through various mediums, including case escalations, phone, email and chat.
Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team
Logs and tracks calls using problem management database and maintains history records and related problem documentation
Meet and exceed established benchmarks and expectations
Prepares standard statistical reports, such as help desk incident reports
Consults with programmers to explain software errors or to recommend changes to programs
Stay current on all key support topics, including product knowledge and required technical and soft skills
May test software and hardware to evaluate ease of use and whether product will aid user in performing work
Provide expert, top quality customer support, including professional, courteous and timely communication during all levels of interaction.
All other duties as assigned