PowerSchool Group Recruitment 2023 | Associate CloudOps Engineer

PowerSchool Group Recruitment 2023 | Associate CloudOps Engineer | BE/ B.Tech – CS/ IS | Bangalore

Company: PowerSchool Group LLC
PowerSchool Group Recruitment 2023: PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers.

We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.

Company Website: www.powerschool.com

Positions: Associate Cloud Ops Engineer

Experience: Entry Level

Job Location: Bangalore

Salary: Not disclosed

Eligibility Criteria for PowerSchool Group Recruitment 2023:

Bachelor’s degree in Computer Science, Information Systems or equivalent degree required
This is an entry level position; the ideal person needs to be motivated and willing to learn
Knowledge of cloud computing platforms such as AWS, Azure, and Google Cloud (demonstrable proficiency or professional experience preferred)
Knowledge of Relational and No-SQL databases (demonstrable proficiency or professional experience preferred)
Familiarity of configuration management and orchestration technologies and techniques
Proficiency in one or more programming language
Familiarity in operating system administration
Ability to handle a heavy workload with multiple projects and frequent interruptions
Ability to work in a changing, dynamic environment
Strong written and verbal communication skills

Job Description:

This position, under the general direction of the Manager or Technical Lead, Cloud Operations, will be responsible for supporting cloud customers and be responsible, at varying levels, for software installations and configuration, continuous systems analysis, technical customer support, and systems administration for the SaaS server technologies used in a multi-cloud environment

Job Responsibilities:-

Execute ticket triage, investigation and resolution of reported incidents.
Troubleshoot application issues and engage Customer Support as needed to identify and resolve the issue.
Troubleshoots problems with user accounts and application access
Perform daily system administration tasks to verify that all systems are up and running
Installation and configuration of software in cloud-based environments to ensure high availability
Monitor and troubleshoot application issues to ensure high availability, optimal performance and system responsiveness
Operate and maintain orchestration routines in production
Complete periodic application software updates and software version upgrades
Install and configure new customer environments as needed
Support product development teams in the delivery of continuous integration, continuous deployment, providing templates and patterns to follow to ensure code produced by product development teams can be deployed and scaled on standardized technologies and platforms
Perform root cause analysis for production issues where the root cause is in infrastructure, environment, configuration, or deployment routines; understand when to escalate to product development teams; remediate root causes and implement preventative actions
Performs basic database monitoring and troubleshooting of database performance issues
Participate in after-hours maintenance, when necessary, respond to emergencies, participate in customer calls when called upon in support of initiatives and incident response
Participate in 24/7 on-call support including shift rotations where required.
Able to communicate effectively and work as a team member to manage all cloud-based systems used within the environment.