PLINTRON Off Campus Recruitment Drive | Trainee Engineer | 2014 & 2015 Batch | BE/ B.Tech/ M.Sc/ MCA | Chennai | April 2016
Company: Plintron Global Technologies Pvt Ltd
PLINTRON is a Technology & Solutions Company of the Billion $ LYCATEL Group, operating in 17 Countries covering EUROPE, US, CANADA and AUSTRALIA. PLINTRON currently providing Telecom, Financial Services Products and associated Services to the group and associated companies. Also managing their technical service operations worldwide.
The organization has two SBUs , Product and Services. In the product unit its having telecom engineering product lines supplying core network including HLR, GMSC, IN and also value added services.
Company Website: www.plintron.com
Positions: Trainee Engineer
Experience: Freshers
Salary: Best In Industry
Job Location: Chennai
Eligibility Criteria:
- Education: BE (ECE), BE/ B.Tech (CSE, IT), MCA, M.Sc (IT) – 2014 or 2015 passouts
- Consistent 70% marks throughout (10th, 12th, UG/ PG)
- Good communication skills
Job Description: Plintron is looking for B.E Graduates who are passionate to work into Telecom Domain
Role: Incident Management
- Liaise with the Customer as focal point for all priority Incidents reported
- Log all Incident/Service Request details, allocating categorization and prioritization codes
- Responsible for assigning incidents within a group or division
- Determines if an incident needs to be escalated according to priority and severity of issue.
- Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
- Send timely and accurate incident communications to all the business groups
- Activate and attend the SMC guard phone always
- Display excellent written and verbal communication skills
- Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management
- Insist Resolver teams to Update incident logs regularly
- Escalate Incidents at risk of breaching Service Level Agreement
- Ensure that Incidents assigned to their Support Groups are resolved and that service is restored
- Owns all Incidents throughout the lifecycle
- Willing to work in 24 x 7
Interview Process:
Level 1: Online Aptitude Test (Logical reasoning / English / Analytical)
Level 2: Online Fundamental Skill test
Level 3: F2F discussion
If interested send across your updated resume to [email protected]
Note: Shortlisted profiles would be called for a Direct Interview on 23rd (Saturday), 24th (Sunday) or 25th April (Monday)
Source:Link Expired
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