Netmagic Recruitment | Freshers | Mumbai | November 2016

Netmagic Recruitment 2016 | Freshers | Monitoring Engineer | Any Graduate/ Post Graduate – Any Specialization | Mumbai | November 2016

Company: Netmagic Solutions Pvt Ltd
At Netmagic, we endorse and are cognizant of the fact that in today’s dynamic business environment with its ever-changing demands the key to not just survival but continuous success is EVOLUTION.

Now as an NTT Communications Group company, we are poised to leverage our expertise and global footprint to be the true Infrastructure Evolution Partner to organizations.

Company Website: www.netmagicsolutions.com

Positions: Monitoring Engineer

Qualification: Any Graduate/ Post Graduate – Any Specialization

Experience: 0 – 0 Years

Salary: Best In Industry

Job Location: Mumbai

Job Description:

Will Work in a 24 X 7 Environment (NOC).
Will support the customer over email as well as phone.
Will be responsible for the uptime of the various client projects being managed / monitored.
Will report to the team Manager.
Will make sure that the tickets raised per shift are closed in the required time limits and if not escalated as per the escalation matrix defined.
Raise and also update the tickets in CRM for all the issues handled / worked upon.
Will have to report the daily issues handled / escalated in the form of daily shift reports.
Need to make sure that issues are handled in right time frames as per the SLA / commitments.
Monitoring & Management of Backup Application Support Mail applications.
Monitoring the Servers,Network Devices and Links
Monitoring tools which are used BMC and Nagios.
Self-driven and motivated to achieve success
Good communication and inter-personal skills.
Competitive Salary with Perks for right candidate with overall Organization career growth.
Passionate for growth.