Mphasis Recruitment 2020 | Freshers | Application Support | 2016 to 2019 Batch | BE/ B.Tech – CSE/ ECE; B.Sc/ BCA | Chennai
Company: Mphasis Limited
Mphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology knowhow, domain and process expertise.
We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.
Company Website: www.mphasis.com
Positions: Support Analyst
Role: Application Support
Experience: 0 – 3 Years
Salary: Best In Industry
Job Location: Chennai
Education: Graduate in any discipline (Computer Science preferred) with a good background of software development with a minimum IT experience of around 0 to 3 years
- Provide front-line primary application support to end users and clients
- 24/6 Production support includes covering night and weekend in a rotation basis
- Adhere to the support standards and guidelines
- Should follow Service operation, Service Transition and CSI of ITIL processes
- Should be flexible to cover/extend shifts in emergency situations
- Inclination to understand and learn application/business functionality
- Ability to work in tight deadlines.
- Willing to work on various shifts.
- Ability to challenge and question.
- Manages and Resolve user Incidents and Requests.
- Ability to support Problem Management , Change Management and Incident Management
- Monitoring, Trouble shooting and Supporting the day to day activities
- Should be a SPOC for the shift and take complete responsibility of the shift
- Resolve service incidents and request tickets in a timely manner according to SLA
- Perform first level analysis and escalate issues to senior members in a timely manner.
Application Link: Link Expired