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Mphasis Recruitment 2020 | Freshers | Application Support | BE/ B.Tech – CSE/ ECE; B.Sc/ BCA | Chennai

by admin
December 24, 2020
0

Mphasis Recruitment 2020 | Freshers | Application Support | 2016 to 2019 Batch | BE/ B.Tech – CSE/ ECE; B.Sc/ BCA | Chennai

Company: Mphasis Limited
Mphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology knowhow, domain and process expertise.

We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.

Company Website: www.mphasis.com

Positions: Support Analyst

Role: Application Support

Experience: 0 – 3 Years

Salary: Best In Industry



Please join our Telegram channel and Get daily jobs updates !

Job Location: Chennai

Education: Graduate in any discipline (Computer Science preferred) with a good background of software development with a minimum IT experience of around 0 to 3 years

Job Description:

  • Provide front-line primary application support to end users and clients
  • 24/6 Production support includes covering night and weekend in a rotation basis
  • Adhere to the support standards and guidelines
  • Should follow Service operation, Service Transition and CSI of ITIL processes
  • Should be flexible to cover/extend shifts in emergency situations
  • Inclination to understand and learn application/business functionality
  • Ability to work in tight deadlines.
  • Willing to work on various shifts.
  • Ability to challenge and question.
  • Manages and Resolve user Incidents and Requests.
  • Ability to support Problem Management , Change Management and Incident Management

Key Responsibilities:

  • Monitoring, Trouble shooting and Supporting the day to day activities
  • Should be a SPOC for the shift and take complete responsibility of the shift
  • Resolve service incidents and request tickets in a timely manner according to SLA
  • Perform first level analysis and escalate issues to senior members in a timely manner.

Application Link: Link Expired

 

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