Microsoft Recruitment Drive | Freshers | Support Engineer

Microsoft Recruitment Drive | Support Engineer | BE/ B.Tech/ B.Sc/ M.Sc/ MCA – CSE/ ECE | 2019 – 2021 Batch | PAN India

Company: Microsoft India (R&D) Pvt Ltd
Microsoft Recruitment Drive: Microsoft GTSC was established in October of 2003 in India, it is part of Microsoft’s Customer Service and Support (CSS) organization which has locations throughout the Americas, EMEA, Asia Pacific and Greater China. Microsoft’s CSS organization supports over 170 Microsoft products which range from the Consumer to Enterprise customer segments.

This includes the MSN and Home and Entertainment products as well as the more deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments.

Company Website: www.microsoft.com

Positions: Support Engineer

Job Location: PAN India

Salary: Best in Industry

Experience: Freshers (0 – 2 Years)

Eligibility Criteria for Microsoft Recruitment Drive:

BE/ B.Tech/ B.Sc/ M.Sc/ MCA
2019/ 2020/ 2021 Batch

Job Responsibilities

Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group/engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
Lead or participate in building communities with peer delivery roles may be workload or specialty specific

Experience in one or more of these areas is desirable:

Remote desktop services configuration and management, vmware , exposure to citrix
Printing- configuration and management
Knowledge on wmi, powershell, dcom
User profile management
Application installation and management
Windows virtual desktop (wvd)
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