Microsoft Recruitment 2021 | Freshers | Support Engineer | BE/ B.Tech/ MCA

Microsoft Recruitment 2021 | Freshers | Support Engineer | BE/ B.Tech – CSE/ IT/ ECE; MCA | 2018 – 2020 Batch | Bangalore

Company: Microsoft India (R&D) Pvt Ltd
Microsoft Recruitment 2021: Microsoft GTSC was established in October of 2003 in India, it is part of Microsoft’s Customer Service and Support (CSS) organization which has locations throughout the Americas, EMEA, Asia Pacific and Greater China. Microsoft’s CSS organization supports over 170 Microsoft products which range from the Consumer to Enterprise customer segments.

This includes the MSN and Home and Entertainment products as well as the more deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments.

Company Website: www.microsoft.com

Positions: Support Engineer

Job Location: Bangalore

Salary: Best in Industry

Experience: 1 – 3 Years

Eligibility Criteria for Microsoft Recruitment 2021:

BE/ B.Tech; MCA
DevOps Systems: Azure DevOps Services, Azure DevOps Server (formerly Team Foundation Server), GitHub Enterprise, Atlassian
Cloud Technologies: Microsoft Azure, Amazon web services, iCloud
Languages and Compilers: C, C++, C#, VB.NET, JAVA, HTML5
Developer Tools such as Visual Studio, Unity, Eclipse
Excellent problem solving and troubleshooting skills, with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.

Experience in one or more of these areas desirable

Deep understanding of application lifecycle and agile development principals including but not limited to:
Boards – work items, backlogs, sprints and queries
Repos – commits, pushes, pulls, and branches
Pipelines – builds, releases and deployment groups
Test – Unit and Load tests, parameters, configurations and runs
Artifacts

Job Description:

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Software Engineers are primarily responsible for:

Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
Identify cases that require escalation (either technically or strategically)
Create and maintain incident management requests to product group or engineering group
Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific