Microsoft Internship 2021 | Freshers | Support Engineer Intern | BE/ B.Tech

Microsoft Internship 2021 | Freshers | Support Engineer Intern | BE/ B.Tech – Computers/ Electronics Engineering | 2022 Batch | Across India

Company: Microsoft India (R&D) Pvt Ltd
Microsoft Recruitment 2021: Microsoft GTSC was established in October of 2003 in India, it is part of Microsoft’s Customer Service and Support (CSS) organization which has locations throughout the Americas, EMEA, Asia Pacific and Greater China. Microsoft’s CSS organization supports over 170 Microsoft products which range from the Consumer to Enterprise customer segments.

This includes the MSN and Home and Entertainment products as well as the more deeply technical products from Developer Support and Enterprise Platform Support to Enterprise Messaging Support and Enterprise Business Applications Support. The site in Bangalore is a part of a global network that has over 50 million customer touch points on an annual basis and provides services to the Consumer and Enterprise customer segments.

Company Website: www.microsoft.com

Positions: Support Engineer Internship

Job Location: Across India

Salary: Best in Industry

Experience: Freshers

Eligibility Criteria for Microsoft Internship 2021:

BE/ B.Tech in CSE/ IT or ECE (Electronics & Communication) (Year of graduation should be 2022)
No pending backlog
8+ CGPA
Fluent in verbal and written English
Strong interest in Microsoft Technologies (.NET, Azure)
Deep understanding of markets, customers, and related technology

Job Description:

A Support Professional is responsible for providing quality support to its customers with a high degree of customer satisfaction provide responsive and reliable technical solutions and information to Microsoft customers.
Support Engineers Individuals is required to have advanced communication and problem-solving skills and will be working in a global technical support environment.

Responsibilities:

Represent Microsoft and communicate with enterprise customers via telephone, written correspondence, or electronic service about finding solutions for technically complex problems identified in Microsoft products.
Solve highly complex problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty that may include support of additional product line. Frequently, these problems will not only be technically complex, requiring the highest level of customer skill.
Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Consistently share best practices with team members. Act as technical resource for broad and complex issues and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in depth” technical training to other engineers.
Write complex technical articles and sample programs for knowledge base.
Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Critical Exposure Areas
Good communication skill and good service skill are expected
Candidates must also have strong customer service, accurate and logical problem solving and the ability to work in a team environment.