Microland Off Campus Drive 2023 | Freshers | Graduate Trainee

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Microland Off Campus Drive 2023 | Freshers | Graduate Trainee | B.Sc/ B.Com/ BBA/ BCA/ BA/ Diploma | 2023 Batch | Bangalore

Company: Microland Limited
Microland Off Campus Drive 2023: Microland is India’s first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle East.

Microland enables global enterprises to become more agile and innovative through a comprehensive portfolio of services that addresses Hybrid IT Transformation, Workspace Transformation, Service Transformation and end-to-end IT Infrastructure Management. Microland leverages analytics, automation and assurance to deliver reduced TCO, greater IT-Business Alignment and higher SLAs for its customers, through a unique IP built into its service delivery platform.

Company Website: www.microland.com

Position: Graduate Trainee/ Diploma Trainee

Openings: 5 Posts

Experience: Freshers (0 – 1 year)

Job Location: Bangalore

Salary: INR 2.6 – 3.15 LPA

Eligibility Criteria For Microland Off Campus Drive 2023:

B.Sc/ B.Com/ BBA/ BCA/ BA or Diploma(10+2+3)
60% and above in 10th ,12th and Graduation & No Active Backlogs

Job Description:

End to end trouble shooting End user services network issue
Provide support on Outlook related issues and Windows OS related issues
Coordinating with Vendors to troubleshoot on assets which are in Warranty
Preparing SLA/Performance reports and meeting with Customers to manage regular operation
Should be ready to work in 24×7 environment.
Ticket handling
Address user tickets regarding hardware, software and networking
Prepare, implement and verify the configuration and integration of a Node/system/services
Emergency Handling and chronology preparation
Coordinating with care/vendor team for handling resolved cases
Interfacing with other Technical Teams
Installing and upgrading operating systems and computer software.
Coordinating with field team if onsite support required on faults
Hand over and activity sheet preparation
Ability to identify problems and act accordingly as per defined CM process
Ensuring Post check of activities done during MW period.
Experience in trouble shooting of configuration related issues.
Preparation of script and Impact analysis for changes that needs to be done in network.
Conduct remote troubleshooting
Ensuring coordination with cross-functional teams (if any) for various issues during any configuration changes

Selection Procedure:

This will be completely an online assessment process. Assessment stages would include:

Round 1 Online Aptitude Assessment Estimated Duration 30 Mins to 1 Hour
Round 2 Core Language Assessment (British Council) – Estimated Duration – 40 mins
Round 3 – Speaking Language Assessment (British Council) – Estimated Duration – 40 mins
Round 4 – Tech Interview