McAfee Recruitment 2022 | Associate Technical Support Engineer

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McAfee Recruitment 2022 | Associate Technical Support Engineer | BE/ B.Tech/ B.Sc – CSE/ IT/ ECE | Bangalore

Company: McAfee Software India Pvt Ltd
McAfee Recruitment 2022: McAfee India Center (MIC) based out of Bangalore, is a key McAfee hub with strategic import and global outlook. MIC offers exciting career opportunities for bright talent interested in developing and supporting pioneering security products and solutions around the world.

McAfee, part of Intel Security and a wholly owned subsidiary of Intel Corp. (NASDAQ:INTC), empowers businesses, the public sector, and home users to safely experience the benefits of the Internet. The company delivers proactive and proven security solutions and services for systems, networks, and mobile devices around the world.

Company Website: www.mcafee.com

Positions: Associate Technical Support Engineer

Experience: 1-2 years

Job Location: Bangalore

Salary: Best In Industry

Eligibility Criteria for McAfee Recruitment 2022:

1-2 years customer service experience, graduates are welcome.
Linux, Unix System administration, TCP/IP, DNS, and troubleshooting experience.
Proficient in Microsoft and Linux Operating Systems with Administration experience a plus.
Understanding of networking technologies, internetworking devices and protocols. • Basic understanding of Intrusion Detection, Security tools and technologies. Security.
Network and systems related professional certifications are a plus.
Desired security network and systems related professional certifications are a plus.
Ability to document calls and write FAQ and short instructional technical documents essential.

Job Description:

As an Associate Technical Support Engineer will be responsible for offering technical support to customers regarding the more involved system configuration and implementation problem scenarios.

Job Responsibilities:

Be responsible for documenting cases to reflect the actions taken, informing customers of problem status and providing solution(s) or workarounds as developed in a professional timely fashion, over the lifetime of the support request.
Use skills to troubleshoot and accurately document customer issues. Understand customer systems and configuration, identify problems and recommend solutions.
Providing regular communication to the customer in a timely and professional manner.
Contribute to Support Documentation and Knowledge base articles.
Participate in on-going training with Trellix products and related technologies.
Work closely with customers and engineers, as well as the Account teams. Setting customer expectations appropriately and accurately is also a requirement.
Work closely with engineering to suggest product changes to accommodate customer needs.

Skills:

Ability to communicate effectively both verbally and in writing with customers as well as with internal engineers.
Excellent time management skills
Extreme attention to detail
Enjoys problem-solving and displays an eagerness to learn new technologies/skills