Infosys Recruitment 2021 | Technical Support | 2016 to 2020 Batch | BE/ B.Tech- Computers/ IT/ Electrical/ Electronics; B.Sc/ BCA | Pune
Company: Infosys BPM Limited
Infosys Recruitment 2021: Infosys Limited (formerly Infosys Technologies Limited) is an Indian multinational corporation that provides business consulting, information technology, software engineering and outsourcing services. It is headquartered in Bangalore, Karnataka.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Company Website: www.infosys.com
Position: Technical Support
Experience: 1 – 4 years
Job Location: Pune
Salary: Best In Industry
Education: BE/ B.Tech- Computers/ IT/ Electrical/ Electronics Engineering; B.Sc/ BCA (2016 to 2020 Batch)
Job Description:
- Effectively resolve L1 helpdesk queries as per deliverables outlined .
- Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format.
- Execute transactions as per prescribed guidelines and timelines . Ensure that performance parameters are met to meet SLA targets.
- Ensure customer/user confidentiality and data protection at all times
Technical and Professional Requirements:
- Technical knowledge/expertise to support technical help related queries and trouble shooting.
- Technical/troubleshooting knowledge of mobile operating systems (iOS, Andrioid, Windows)
- Minimum 1 year experience in a L1 desk/ tech support process providing remote support for Laptops / Desktops / Network Issues / MS office products like Windows 10, Bitlocker etc.
- Printer Configuration etc.
Application Links: Click Here
