Infosys Recruitment 2021 | Freshers | Process Engineer | 2019/ 2020/ 2021 Batch | BE/ B.Tech – CSE/ EEE/ ECE/ ICE; B.Sc/ BCA | Pune
Company: Infosys BPM Limited
Infosys Recruitment 2021: Infosys Limited (formerly Infosys Technologies Limited) is an Indian multinational corporation that provides business consulting, information technology, software engineering and outsourcing services. It is headquartered in Bangalore, Karnataka.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Company Website: www.infosys.com
Position: Process Executive
Role: Process Engineer
Experience: 0 – 1 years
Job Location: Hyderabad
Salary: Best In Industry
Education: BE/ B.Tech – CSE/ EEE/ ECE/ ICE; B.Sc/ BCA (2019/ 2020/ 2021 Batch)
Job Description:
- Handles/ manages the tickets as per the defined SLA/accuracy
- Ensure timely updates are provided to the user within SLA
- Ensure RCA for breached ticket are captured and worked upon
- Should be able to articulate issue and resolution to end user via Phone/Chat
- Should be able to keep a track the priority of the tickets and needs to handle within the stipulated timeline
- Should be able to do a smoot shift handover when he/she closes the shift
Preferred Skills: Domain(IBPO)- Customer Service- Inbound Customer Contact (Voice, E-Mail, Chat)
Application Links: Click Here
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