Informatica Recruitment 2022 | Associate Software Engineer | BE/ B.Tech

Informatica Recruitment 2022 | Associate Software Engineer | BE/ B.Tech – Computers/ Electronics Engineering | Bangalore

Company: Informatica Business Solutions Pvt Ltd
Informatica Recruitment 2022 :- Informatica has strategically located Global Customer Support Centers in North America, Europe, and Asia Pacific. Our single mission is to provide customers with world class technical support to ensure successful implementation of their business solutions using Informatica’s products.

For the tenth consecutive year Informatica received top marks in customer loyalty in the 2015 Data Integration Customer Satisfaction survey conducted by independent research firm TNS.

Company Website: www.informatica.com

Positions: Associate Software Engineer

Experience: Freshers/ Experienced

Salary: Best In Industry

Job Location: Bangalore

Eligibility Criteria for Informatica Recruitment 2022:

BE/ B.Tech in Computer Science or Software Engineering.

Job Description:

We are looking for Associate Software Engineers to join our Global Customer Support team. In this role, you will use your analytical thinking and influencing skills for becoming a trusted adviser to our customers on technical issues through ongoing technical relationship guidance during the whole cycle of a technical issue from inception to closure. You would also get opportunities to work with other Principal Lead engineers to ensure operational efficiency.

Job Responsibilities:

As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers’ success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.

Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue – Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.

Analysis of exceptions and logs to isolate root cause and help in products usability and improve end-user experience
Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles
Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools –
Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion.
Additionally, this individual will manage communications to customers at all levels to maintain positive relationships – Understands impact of work on the feature/product/team –
Continuously enhancing knowledge through trainings and e-learning courses – Helping customers succeed
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.

Job Requirements:

Clear understanding of databases concepts
Excellent grasp of relational database management theory and practice.
Experience in various operating systems such as Windows, UNIX/Linux • Strong understanding of relational databases like Oracle, SQL Server, MySQL
Excellent Analytical skills and strong attention to details.
Excellent Communication skills.
Must possess critical thinking, problem solving, and decision-making skills.
Excellent interpersonal and collaborative skills.
Experience/Familiarity with HDFS concepts, Hadoop distributions (Cloudera or Horton Works), Hive and familiar with configuration of HDFS is an added advantage.