Hexaware Recruitment 2022 | Freshers | Trainee | Chennai, Mumbai, Pune, Noida

Hexaware Recruitment 2022 | Freshers | Trainee – IMS | B.Sc/ BCA | 2022 Batch | Mumbai, Pune, Chennai, Noida

Company: Hexaware Technologies Limited
Hexaware Recruitment 2022: Hexaware Technologies Limited is an information technology and business process outsourcing service provider company based in Navi Mumbai, India. Founded in 1990.The company’s core activity spans development support, integration, implementation and testing services across all major enterprise software systems such as PeopleSoft, Workday, Oracle, SAP and Microsoft.

Hexaware is a global IT services company that specializes in delivering complex technology solutions. It is headquartered in India with offices and delivery centers across the globe.

Company Website: www.hexaware.com

Positions: Trainee – Infrastructure Management Support (IMS)

Experience: Freshers

Salary: INR 3 LPA

Job Location: Chennai, Pune , Mumbai, Noida

Education for Hexaware Recruitment 2022:

BSc (CS/IT/Electronics) & BCA
Passing year: 2022
60% or 6 CGPA and above throughout in 10th, 12th and Graduation
No Live backlogs at the time of registration

Job Description:

Excellent verbal and written communication in English is must
Should have basic knowledge on ITIL process and international Client handling over the phone and email
Meet established service level metrics for call response, technical support and customer service
Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
Follow and complete IT Service desk opening and closing checklists
Research and update knowledge base for solutions that can be used to provide first call or contact resolution
Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
Candidates should be open to work in 24*7 shifts environment
Candidates having more than 1 year of education gap and applied in last 6 months with Hexaware are not eligible for this drive