Hexaware Recruitment 2022 | Freshers | Trainee – IMS | B.Sc/ BCA | 2022 Batch | Mumbai, Pune, Chennai, Noida
Company: Hexaware Technologies Limited
Hexaware Recruitment 2022: Hexaware Technologies Limited is an information technology and business process outsourcing service provider company based in Navi Mumbai, India. Founded in 1990.The company’s core activity spans development support, integration, implementation and testing services across all major enterprise software systems such as PeopleSoft, Workday, Oracle, SAP and Microsoft.
Hexaware is a global IT services company that specializes in delivering complex technology solutions. It is headquartered in India with offices and delivery centers across the globe.
Company Website: www.hexaware.com
Positions: Trainee – Infrastructure Management Support (IMS)
Experience: Freshers
Salary: INR 3 LPA
Job Location: Chennai, Pune , Mumbai, Noida
Education for Hexaware Recruitment 2022:
- BSc (CS/IT/Electronics) & BCA
- Passing year: 2022
- 60% or 6 CGPA and above throughout in 10th, 12th and Graduation
- No Live backlogs at the time of registration
Job Description:
- Excellent verbal and written communication in English is must
- Should have basic knowledge on ITIL process and international Client handling over the phone and email
- Meet established service level metrics for call response, technical support and customer service
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
- Follow and complete IT Service desk opening and closing checklists
- Research and update knowledge base for solutions that can be used to provide first call or contact resolution
- Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
- Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
- Candidates should be open to work in 24*7 shifts environment
- Candidates having more than 1 year of education gap and applied in last 6 months with Hexaware are not eligible for this drive
How to Apply for Hexaware Recruitment 2022?
Interested and Eligible candidates can apply this drive in online on or before 23rd June 2022.
Apply Link: Click Here
