Genpact Recruitment 2023 | Entry Level | Management Trainee

Table of Contents

Genpact Recruitment 2023 | Entry Level | Management Trainee | BE/ B.Tech/ MCA | 2020 – 2022 Batch | Gurgaon

Company: Genpact
Genpact Recruitment 2023: Genpact Limited (NYSE: G) is a global leader in transforming and running business processes and operations, including those that are complex and industry-specific. Our mission is to help clients become more competitive by making their enterprises more intelligent through becoming more adaptive, innovative, globally effective and connected to their own clients.

Genpact stands for Generating Impact – visible in tighter cost management as well as better management of risk, regulations and growth for hundreds of long-term clients including more than 100 of the Fortune Global 500.

Company Website: www.genpact.com

Positions: Management Trainee – Chatbot Operation Engineer – Corporate IT

Experience: Freshers (0 – 2 Years)

Job Location: Gurgaon

Salary: Best In Industry

Eligibility Criteria for Genpact Recruitment 2023:

BE/ B.Tech/ MCA Degree.
Hands on experience of ServiceNow, IBM Watson, Kore.ai platform including Regular Expressions, JSON, handling entities, intents, dialog, context variables etc.
Hands on experience of any other bot platforms like Google Dialogflow, Amazon Alexa, Google Home, Microsoft LUIS etc.
Knowledge of Software Development Lifecycle Methodologies.
Should have basic knowledge of AI, Chabot, other cognitive tools and market trend of AI
Should be excellent in excel, PowerPoint and other office tools.
Should have technical inclination to new technologies, especially AI.

Job Description:

In this role you will be responsible for collaborating with cross functional teams to drive People Function&rsquos digital transformation journey globally and will be focused on our Conversational Artificial Intelligence product (Chatbot).
Knowledge of Software Development Lifecycle methodologies and market trends pertaining to Chatbot and overall industry to provide new upcoming use cases.
Understanding of business requirement/queries and should be able to design, test and deploy the solution via the Chabot independently based on the driving factors such as user experience, user queries, IT critical processes / non-functional requirements and functional requirements.
Develop detailed documentation.
Design the overall Chatbot use case for different IT scenarios by leveraging capabilities of Bot Platforms to support IT in the best possible way.

Job Responsibilities:

Experience in Chatbot Operations / Management
Proven experience of Corpus/QnAs Creation with knowledge of Natural Language Understanding.
Design the Chatbot Use cases pertaining to different IT functions of Genpact.
Set up process, services, and tools around Chatbot Creation & Testing
Be the point of contact for assigned functional teams to make sure their content is up-to date and relevant on the Chat Bot by analyzing reports and gathering feedback (primary and secondary)
Analyze and understand business requirement/queries and design, test and deploy the solution via the Chabot, periodically collaborating with global teams (ServiceNow, Kore.ai)
Identifying possible interventions or business needs that may be resolved via a digital intervention.
Working on updating of the corpus of Database of answers for conversational AI chatbot
Continuously reviewing and identifying areas of improvement for successful responses of chatbot
Publishing reports on the various aspects of chatbot