FIS Global Virtual Drive 2023 | Freshers | Diploma/ Any Graduate

FIS Global Virtual Drive 2023 | Freshers | Customer Service Associate (Non-Voice) | Diploma/ Any Graduate | 2021 & 2022 Batch | Gurgaon

Company: Fidelity Information Service Global Pvt Ltd
FIS Global Virtual Drive 2023: FIS is a leading global provider of technology and services to the financial services industry, serving more than 14,000 clients in over 130 countries. But, to get an understanding of FIS today, one needs to look back at the company’s history and see how FIS evolved into a world-renowned financial services technology leader.

The company was founded in 1968 as Systematics™ and, through its core processing system of the same name, quickly became a globally recognized provider of technology solutions for financial institutions.

Company Website: www.fisglobal.com

Positions: Customer Service Associate (Non-Voice)

Experience: Freshers

Job Location: Gurgaon

Salary: Best in Industry

Eligibility Criteria for FIS Global Virtual Drive 2023:

Year of Graduation: 2021 & 2022 batch
Educational Qualification: Any Graduate / Under Graduate
Mode of Study: ONLY Full-Time
Academic Percentage: Minimum 60% or 6.5 CGPA throughout academics
Backlogs: No active backlogs during registration

Requirements:

Excellent customer service skills that build high levels of customer satisfaction
Excellent verbal and written communication skills
Demonstrates effective people skills and sensitivities when dealing with others
Ability to work both independently and in a team environment
Ready to work in rotational shift (24×7)

Job Responsibilities:

Troubleshoots customer problems identify the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems
Provide customer support by phone, email, or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department
Processes a high volume of customer inquiries of Green Dot products and services and resolves a targeted percentage of those inquiries
Tracks and documents inbound support requests and ensure proper notation of customer problems or issues
Meets standards of the job, such as quality standards, adherence to schedule, and average handle time
May provide guidance and/or mentoring to less experienced associates