DXC Technology Recruitment Drive | Freshers | Technical Support Executive | 0 – 3 Years | 2017/ 2018/ 2019/ 2020 Batch | BE/ B.Tech – CSE/ EEE/ ECE; BCA/ B.Sc | Bangalore
Company: DXC Technology
DXC Technology (stylized as DXC.technology) is an end-to-end services company headquartered in Tysons Corner, Virginia. DXC provides information technology and consulting services to businesses and governments. The company operates in more than 70 countries and trades on the New York Stock Exchange under the symbol “DXC” and is a component of the S&P 500 index.
DXC was formed in 2017 from the merger of Computer Sciences Corporation (CSC) and the Enterprise Services business of Hewlett Packard Enterprise (formerly Electronic Data Systems)
Company Website: www.dxc.technology
Positions: Technical Support Executives
Job Location: Bangalore
Salary: Best In Industry
Experience: 0 – 3 Years
Education: BE/ B.Tech – Computers/ Electrical/ Electronics Engineering; BCA/ B.Sc
Job Description: Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Responsibilities:
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
- Work is reviewed periodically by Supervisor or Team Lead.
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