Dover Recruitment 2023 | Technical Support Engineer | BE/ B.Tech – ECE/ EEE/ ME | Bangalore
Company: Dover Corporation
Dover Recruitment 2023: Dover Corporation is an American conglomerate manufacturer of industrial products.[6] Founded in 1955 in New York City,[1] Dover is now based in Downers Grove, Illinois, and employs more than 26,000 people worldwide. Dover’s business is divided into Three segments: Engineered Systems, Fluids, and Refrigeration & Food Equipment. Each segment holds operating companies that are run like independent companies.
Dover is a constituent of the S&P 500 index and trades on the New York Stock Exchange under “DOV”. Dover is ranked 346th on the Fortune 500
Company Website: www.dovercorporation.com
Positions: Technical Support Engineer
Experience: Experienced
Salary: Best In Industry
Job Location: Bangalore
Eligibility Criteria for Dover Recruitment 2023:
- BE/ B.Tech in Electrical/ Electronics/ Mechanical Engineering
Job Description:
This role is a customer-facing position that supports the company’s mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice – Tech Support process.
Job Responsibilities:-
- Actively participates in support of incoming calls
- Continuously demonstrates a truly empathetic concern for customer issues
- Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.
- Quickly identifies escalations and creates expectation alignment with customers
- Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.
- Primary stakeholder to ensure our customers receive prompt support.
- Troubleshoot and resolve Tier 1 issues involving any of the following:
- Fuel dispensers
- Site Controllers
- Island terminals
- EMV software
- Computer board level troubleshooting
- Support software applications
- Tank gauges, hydraulics, or pumps
- Terminal media feeds
- Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise.
- Facilitate field support services to repair products within scope of service.
- Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.
- Other duties as requested.
How to Apply for Dover Recruitment 2023?
Desirous candidates may apply through online mode ASAP.
Apply Link: Click Here
