Dell Recruitment 2021 | Technical Support Engineer | BE/ B.Tech

Dell Recruitment 2021 | Technical Support Engineer | BE/ B.Tech – Computer Science/ Electronics Engineering | Bangalore

Company: Dell India
Dell Recruitment 2021: Dell Inc. is an American privately owned multinational computer technology company based in Round Rock, Texas, United States, that develops, sells, repairs, and supports computers and related products and services. Bearing the name of its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide.

Dell was listed at number 51 in the Fortune 500 list, until 2014. After going private in 2013, the newly confidential nature of its financial information prevents the company from being ranked by Fortune.

Company Website: www.dell.co.in

Positions: Technical Support Engineer I

Experience: 2-5 years

Salary: Best In Industry

Job Location: Bangalore

Education: BE/ B.Tech – Computer Science/ Electronics Engineering

Job Description:

As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
Resolve customer-reported issues while working closely with other multi-functional teams
Provide feedback to Engineering for improving product quality and reliability
Determine priority levels while negotiating and setting expectations with customers
Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
Drive operational excellence through quality closures and proper escalation of issues

Requirements:

2 to 5 years of related experience
First-rate customer focus, phone etiquette and work ethic
Ability to work under pressure with calmness and composure
Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
Ability to take on shift work, holidays, weekends and on-call responsibilities

Apply Link: Job Expired