Dassault Systemes Recruitment 2020 | Freshers | Technical Support Engineer | 2017 – 2019 Batch | BE/ B.Tech – Automobile/ Mechanical Engineering | Pune
Company: Dassault Systemes
Dassault Systemes is the global leader in CAD, PLM software, 3D design, 3D digital mock-up products. DELMIA, 3DEXCITE, SOLIDWORKS, CATIA, ENOVIA to name a few, are our flagship, legacy Software Products used by Defense, Aviation, Automobile, Manufacturing, Retail & other various industries today.
Working with us is more than a Job – it is a passion for excellence and innovation that connects our brand across 179 offices worldwide with 64 + R&D Labs. An eclectic mix of nationalities, cultures, creative talents and technical experts converge to create the World class Products.
Website: www.3ds.com
Position: Technical Customer Support (OUEC)
Experience: 0 -2 Years
Job Locations: Pune
Salary: Best In Industry
Education: BE/ B.Tech in Mechanical/Automobile Engineering
Job Description:
We are seeking a resource in our Technical Support team .You will be reporting to the manager in Pune
What will your Job be:
- Execute Tech support responsibilities: End to End ownership of customer request from opening until closure ensuring customer satisfaction via Online tool, Phone, Communities & Chat tool
- Assist customer to troubleshoot and resolve issues
- Determine source of the problem (Product based, installation, Access, Platform Administration) and suggest/perform bypass methodologies wherever applicable
- Timely deliver answers /solutions including validating all code corrections against customer scenarios
- Participate in customer calls, on demand, to convey technical expertise and deliver enhanced value & satisfaction
- Execute Prevent services dedicated to improve user’s 3DEXPERIENCE On Cloud Platform usage
- May require working in shifts on rotation basis (6am-3pm/2pm-11pm)
Skills Required:
- Good understanding of 3DEXPERIENCE Platform and any of the Brand applications such as ENOVIA / CATIA / SIMULIA
- Should have Good Communication Skills (Verbal as well as Written)
- Willingness to learn on the go
- PLM knowledge – added advantage
- Good CAD & Geometry Knowledge
Application Link: Link Expired
