CSG Recruitment 2022 | Freshers | Technical Support Analyst

CSG Recruitment 2022 | Freshers | Technical Support Analyst | Diploma/ BE/ B.Tech/ B.Sc – CSE/ IT/ ECE; BCA | 2019 – 2021 Batch | Bangalore

Company: CSG system
CSG Recruitment 2022: CSG is a multinational corporation headquartered in Greenwood Village, Colorado. It provides business support systems (BSS) software and services, primarily to the telecommunications industry.

CSG was founded by Neal Hansen as a division of First Data in 1982. It became an independent corporation when it was acquired by CSG Holdings in 1994 for $137 million. A contract with Tele-Communications Inc. (TCI), the largest cable TV business at the time, was influential in the company’s growth from $80 million in revenue in 1994 to $171 million by 1997. CSG went public in 1996. A dispute with TCI over pricing led to a $120 million arbitration settlement in 2002 with Comcast, who acquired the TCI business. The two continued to do business together and expanded their relationship in 2014. CSG made more than ten acquisitions in the 2000s, mostly of companies that sold billing, customer service, and operations software.

Company Website: www.csgi.com

Positions: Technical Support Analyst

Experience: Freshers (0 – 2 Years)

Job Location: Bangalore

Salary: Best In Industry

Eligibility Criteria for CSG Recruitment 2022:

Degree or Diploma in Information Technology Computer Science, Engineering
0-2 years of work experience in software industry or related fields

Job Description:

As a flexible first organization, you can find our remote and on-site locations .
Provides Level 2 Support to customers – resolving technical issues / error messages encountered by customers in a live production environment.
Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.
Ensures CSG Support Tool is updated with the latest ticket details – always.
Supports customers per the details contained in the customer maintenance and support contracts
Maintains a high level of customer satisfaction through professionalism timely responses and resolution of issues
Follow up on support issues, which include liaising with both the customer as well as Level 3 (PS) and Level 4 (R&D) team.
Ensure compliance with SLAs and OLAs
Works in different business times and on-call 24hrs / 7 days.
Shift work, Standby support and working on weeknights/weekends/public holidays is required
Ad-hoc occasional travel to customer sites may be expected
Adheres to expected levels of service to internal and external stakeholders/customers
Demonstration of CSG Values.
Peer review on analysis and communication

Desired Skills & Experience

Able to quickly grasp new ideas and concepts
Able to drive issues to resolution with minimal to no supervision
Able to work under pressure
Understands the principles of SDLC and PMLC
Basic knowledge of Telecommunication environment and customer services and procedures
Works well within a team environment
Able to communicate effectively to convey and clarify information
Solid written and verbal communication skills in English
Able to communicate in English (Advanced) and one additional language is preferred
Basic understanding of client requirements and product implementation
Experience in Ticket and queue management
Experience in Telecommunication industry is preferred
Good knowledge of Microsoft Office
Good knowledge and understanding of 3rd Party Software (Java, Oracle, Tuxedo…)