CGI Recruitment 2020 | Freshers | Associate Software Engineer | BE/ B.Tech – CSE/ EEE/ ECE; MCA | 2018, 2019 Batch | Bangalore
Company: CGI Information Systems Pvt Ltd
Founded in 1976, CGI is a global IT and business process services provider delivering high-quality business consulting, systems integration and outsourcing services.
With 68,000 professionals in 40 countries, CGI has an industry-leading track record of on-time, on-budget projects, aligning our teams with clients’ business strategies to achieve top-to-bottom line results. In India, our centers have 9,500 professionals and span eight offices in four cities, including Mumbai, Bangalore, Chennai and Hyderabad.
Company Website: www.cgi.com/en/india
Positions: Associate Software Engineer
Experience: 0 – 1 Years
Job Location: Bangalore
Salary: INR 3.25 LPA
Eligibility Criteria:
- Degree: BE/ B.Tech/ MCA
- Specialisation: CSE/ IT/ Information Science/ EEE/ ECE/ Telecom
- Batch: 2018, 2019 Passed out
Job Description:
The Level 1 Service Desk technician provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.
Required qualifications:
- Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
- Knowledge of customer service principles and practices, ITIL and ITSM
- Knowledge of IT applications, systems and networks
- Experience in handling technical support for an international organization
- Problem analysis and solving
- Learning, adaptability and attention to detail
- Ability to type
- Tolerance to stress, performance driven and continuously improving
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