Capgemini Recruitment Drive 2023 | Freshers | BE/ B.Tech/ BCA/ Diploma

Capgemini Recruitment Drive 2023 | Freshers | Service Desk Engineer | BE/ B.Tech/ BCA/ Diploma | 2016 – 2022 Batch | Noida

Company: Capgemini India Pvt Ltd
Capgemini Recruitment Drive 2023:- Capgemini is one of the world’s foremost providers of consulting, technology, outsourcing services and local professional services. Present in over 44 countries with more than 180,000 people, the Capgemini Group helps its clients transform in order to improve their performance and competitive positioning.

We offer an array of integrated services that combine top-of-the-range technology with deep sector expertise and a strong command of our four key businesses.

Company Website: www.capgemini.com

Positions: Service Desk Engineer

Experience: Freshers (0 – 5 Years)

Job Location: Mumbai

Salary: 2.2 LPA

Eligibility Criteria For Capgemini Recruitment Drive 2023:

Preferred qualification is BE/ B.Tech/ BCA/ Diploma in IT field

Job Description:

We are looking for self-motivated individual with experience in voice based process providing Help-desk Support (IT)
The ideal candidate should have good knowledge of technical helpdesk support functions with a minimum 2+ year of experience
Should be open to a 24*7 work environment, Rotational shift with rotational weekoff
Should be available to work on Indian Holidays
Should be good in taking initiatives and responsible enough to handle pressure
Must have a good understanding of handling Service desk issues
Should possess excellent verbal & written communication, presentation skills, inter-personal skills
Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain

Job Responsibilities:

Handle Incoming Calls and perform troubleshooting over call as per Knowledge Articles available and provide first time fix over calls
Handling Trouble Tickets in the form of Chat/Service Requests/Emails
Working towards meeting the defined SLAs for all metrics
Maximize customer satisfaction through effective solutions delivery
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user problems and be proactive when dealing with user issues