BMC Software Recruitment 2018 | Technical Support Analyst | Pune

BMC Software Recruitment 2018 | Technical Support Analyst | BCA/ B.Sc/ BE/ B.Tech| 2014 – 2016 Batch | Pune | April 2018

Company: BMC Software India Pvt Ltd
BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage.

Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended June 30, 2010, BMC revenue was approximately $1.92 billion.

Company Website: www.bmcsoftware.in

Position: Oracle Apps – Technical Support Analyst

Experience: 2 – 4 Years

Salary: Best In Industry

Job Location: Pune

Qualification: BE/ B.Tech – Computers/ IT

Job Description:

The support analyst will be part of Oracle Apps technical support team supporting Oracle Apps implementation across 42 countries being supported from India. The team is combination of Oracle Apps Functional and Technical consultants supporting customer issues directly. Direct interaction with customers for issue resolutions.

Primary Roles and Responsibilities:

Provide technical Support to customer issues on Oracle Apps (primarily P2P area)
Analyse and debug technical issues based on PL/SQL
Work with Oracle based on SRs to get resolutions on the issues

Requirements:

2-4 years of experience in Oracle Apps technical support
Good knowledge of SQL/PLSQL
Good knowledge on Oracle P2P track including Payables/Procurement (advantage)
Good understanding of Support methodology including ITIL
Should be able to work in rotational shifts (General and EMEA )

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