Blackboard Off Campus Drive 2022 | Freshers | System Specialist | BE/ B.Tech

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Blackboard Off Campus Drive 2022 | Freshers | System Operation Specialist | BE/ B.Tech – CSE/ IT | 2019 – 2021 Batch | Chennai

Company: Blackboard Inc
Blackboard Off Campus Drive 2022: Blackboard Inc. is an educational technology company with corporate headquarters in Washington, D.C.. It is known for its Blackboard Learn learning management system.

With nearly 20,000 organizational customers and millions of student users, Blackboard is the world’s leading education technology company. Every day we’re inspiring people to find new ways to learn, connect and drive change in the way education is delivered and experienced. If you want to help bring people closer to the knowledge they seek and to ways they can change their own education and the world for the better, we want to hear from you.

Emerson Innovation Centre, Pune was set up in Pune in May 2003. A first-of-its kind, multi divisional global R&D Center for Emerson anywhere in the world catering to the entire product development cycle, right from concept, design, and optimization to physical prototype, testing and product manufacturing our Design Center is laying down the blue prints for the future.

Company Website: www.blackboard.com

Positions: System Operations Specialist

Salary: Best In Industry

Job Location: Chennai

Experience: 0 – 2 years

Eligibility Criteria for Blackboard Off Campus Drive 2022:

Any experience in Unix or Linux systems administration and high skill level in using its common tools and utilities (e.g. Top, Sar, VMstat, IOstat, and Netstat)
Knowledge of managing services like Samba, Apache, Iptables, HAProxy, SFTP, and FTP
Experience installing, configuring, troubleshooting, and tuning Apache web server, Tomcat, or WebLogic application servers and Linux operating systems in a large 24×7 production environment
Good knowledge of analyzing Java/JVM performance using tools such as thread and heap dumps with an understanding of JVM memory structure and garbage collection concepts
Experience in Monitoring tools like New Relic, Nagios, Zabbix, and VictorOps
Knowledge of at least one scripting language (e.g. Shell, Perl, Python) to automate common tasks
Knowledge of network and application security, network administration, and network storage integration
Experience in ticketing tools like ServiceNow, JSD
Solid analytical and problem-solving skills
Strong interpersonal, oral, and written communication skills
Solid team player
Detail-oriented and commitment to quality work
Ability to complete projects as scheduled
Customer first attitude
Open to work rotational shifts including US daytime shifts
Bachelor’s degree in Computer Science or related area of study or equivalent experience with education-related technologies

Job Description:

As Systems Operations Specialist I, you will join the team responsible for delivering over three thousand high performance and highly available Web applications to our clients by troubleshooting, tuning, and configuring their entire technology stack including Apache web server, Tomcat application server, Linux operating system, and Oracle/PostgreSQL database server in a traditional hosting and cloud environment.

Primary responsibilities will include:

Documenting processes, methods, procedures, and tools for diagnosing and fixing known bugs and problems and for performing common tasks
Documenting and escalating application bugs with detailed analysis to the Tier 2 team
Providing Incident Management support for production systems
Monitoring the IT infrastructure with various monitoring tools (e.g. New Relic, VictorOps, Nagios, etc.)
Acknowledging and owning infrastructure alerts related to servers, network, application, etc.
Initiating and driving bridge to handle critical issues and acting as a main point of contact for all technical support teams
Sending incident notifications as per required time interval for ongoing incidents/alerts
Analyzing, acknowledging, and working on every alert in the monitoring tool and handing the alert as per the urgency and impact
Routing alerts to technical tracks as per the issue
Initiating bridge to resolve the issue ASAP, if required
Being part of production support team that operates 24x7x365
Participating in on-call rotation as required
Auditing production system configuration and software changes as required
Performing daily checklist procedures
Executing Change Requests for software upgrades and configurations across enterprise systems