Autodesk Recruitment 2023 | Application Support Engineer

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Autodesk Recruitment 2023 | Application Support Engineer | B.Tech – CS/ IS | Work From Home

Company: Autodesk India Pvt Ltd
Autodesk Recruitment 2023: Autodesk is an American multi-national software company that is committed to the cause of great design. With a product portfolio of 100+ software products across, Desktop, Cloud & Mobile, Autodesk caters to the design software needs of the architecture, engineering, construction, manufacturing, media and entertainment industries.

Autodesk is the creator of the leading design tool AutoCAD which is used to build everything from prestigious buildings like Burj Al Arab to revolutionary super cars like the Tesla Model S.

Company Website: www.autodesk.in

Position: Application Support Engineer – AWS

Experience: 3 years

Job Location: Work from Home

Salary: Best In Industry

Eligibility Criteria For Autodesk Recruitment 2023:

Strong Working Experience with AWS Tech Stack
Experience and knowledge with Monitoring tools like CatchPoint, Dynatrace, Yeti, Datadog etc
Bachelor’s Degree in Computer Science or Information Systems and at least 3 years of experience with ecommerce or CRM Platforms
Knowledge of Virtualization Technologies
Knowledge or Familiarity of HTML,XML, Json, Python
A self-starter able to work independently but comfortable working in a team environment
A strong dedication to customer service training ability/experience is required

Job Description:

This is an Senior Application Support Analyst position within the Business Application Support and Engineering organization. The team is seeking an Site Engineer Specialist with hands-on experience. You will be working and supporting production landscape with Autodesk teams who manages the development of Autodesk CRM, ERP system along with Autodesk online Store.

The position will encompass the day to day support of various enterprise applications like CRM, ERM and hosted on AWS. This is a global position requiring the ability to work within IT and Customer Support organizations throughout the world under general direction from an Application Support Manager. Our engineering culture will empower you to make effective decisions, work collaboratively, and take accountability for engineering projects at the core of the company.

Responsibilities:

Responds to user tickets, problems and questions regarding functionality, operations, and general operating procedures for enterprise applications built on AWS Tech Stack
Has programming background and can write code if needed Coordinates new application implementation and updates to enterprise applications
Provides/recommends innovative ideas, processes and/or procedures for enhancements, additions and/or modifications to improve the existing systems
Produces and maintains a variety of reports and/or queries as required and/or requested
Assists in the design, development, delivery, and adoption of technology including instructional technology pilots, services, and initiatives
Performs expert application support to employees, customers and partners
Troubleshoots application problems and escalates problems as needed for timely resolution
Reports system issues to vendors through appropriate vendor solution. Monitor and test resolution of those issues sent to vendors. Assists co-workers in functional areas of expertise
Develops effective working relationships with stakeholders and internal team members from all departments Works well in a high-volume, high-stress environment
Available for on-call rotation as assigned
Demonstrates a high level of composure, professionalism, communication, and knowledge to contribute to Company’s strong emphasis on customer satisfaction and loyalty Develops effective working relationships with stakeholders and internal team members from all departments