Aptean Recruitment 2021 | Freshers | Support Analyst | BE/ B.Tech/ M.Sc/ MCA

Aptean Recruitment 2021 | Freshers | Support Analyst | BE/ B.Tech/ M.Sc – Computers/ IT; MCA | 2020/ 2021 Batch | Madurai

Company: Aptean India Pvt Ltd
Aptean Recruitment 2021: Aptean helps businesses profit, innovate and grow where the work gets done – in the call center, on the floor of the factory, at the end of the assembly line.

That’s where Aptean’s CRM, ERP and Supply Chain software applications enable nearly 5,000 customers to satisfy their customers, operate more efficiently and stay at the forefront of their industry. Aptean is where software works.

Company Website: www.aptean.com

Positions: Associate Customer Success Analyst

No. Openings: 20

Job Location: Madurai

Salary: Best In Industry

Experience: 0-1 year

Eligibility Criteria for Aptean Recruitment 2021:

BE/ B.Tech/ MCA/ M.Sc (Computers)
Experience: 0 – 1 Year
Year of Passing: 2019, 2020
Aggregate: 60% and above in 10th , 12th,Graduation and Post-Graduation
Preferred Streams: Any

Job Description:-

Requirements: SQL Support, Troubleshooting, Debugging, Active Directory
Shift Timings: Night Shift

Job Responsibilities:-

Experience in supporting products/applications based on Microsoft technologies like Windows, Active directory.
Code debugging skills (not writing the code, but just reading through the code and understanding the logic).
Good understanding of database as SQL (writing queries, running performance tools etc)
Excellent written and verbal communication

Job Responsibilities:-

Technology Proficiency

Perform advanced problem analysis and isolate problems of a complex level of difficulty.
Reproduce customer issues in house.
Publish articles in our in-house knowledgebase.
Able to learn a wide variety of technologies at a rapid pace
Document customer problem information, recommendations, and resolution in a clear and concise manner using Incident tracking system.
Ensure adequate telephone ACD queue coverage
Communicate appropriately and provide regular updates to customer and management.

Teamwork

Achieve and maintain targeted KPA’s such as number of cases closed or issues resolved, along with other established goals.
Along with the Technical Support Manager, set realistic personal training and product certification goals.
Leadership and Entrepreneurship (Excellence Orientation) Qualifications and Requirements Qualifications.

Professional Communication

- An excellent customer service attitude and the ability to interact with customers in a professional manner are required.
- Must have the ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance
- Strong written and verbal communication skills
- Leadership
- Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner.
- Can do attitude with a strong will to lead by example.
- Ability to follow directions and be self-motivated.