Altair Recruitment 2023 | Technical Support Engineer | B.Tech/ B.Sc

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Altair Recruitment 2023 | Technical Support Engineer | B.Tech/ B.Sc – CSE/ IT | Bangalore

Company: Altair Engineering
Altair Recruitment 2023: Altair Engineering is an American product design and development, engineering software and cloud computing software company. Altair was founded by James R Scapa, George Christ, and Mark Kistner in 1985.

Headquartered in Troy, Michigan, USA, with offices throughout North America, Europe and Asia, Altair Engineering is a leading global product design, consulting and commercial software product company.

Website: www.altair-india.in

Position: Technical Support Engineer

Experience: 3+ years

Salary: Best in Industry

Job Location: Bangalore

Eligibility Criteria for Altair Recruitment 2023:

Bachelor’s degree in IT/Computer Science or equivalent experience is required
3+ years previous experience in a technical support role
Demonstrated understanding of Unix /Linux
Strong analytical and debugging skills (e.g., analyzing system and application logs, strace, lsof, gdb, gstack).
Demonstrated proficiency in Linux shell scripting is required.
Passion and ability for troubleshooting and writing tests
Has the ability to be a good listener, and to really understand a customer problem or question and help them solve it
Excellent communication, people, time management, and organizational skills

Job Description:

Enterprise Computing Global Support team consists of highly knowledgeable and motivated individuals who can design, develop, troubleshoot, and deliver solutions. We also have the opportunities to work directly with various strategic Cellular Phone Manufacturers and EDA/Semiconductor partners.

The selected candidate will be part of the Enterprise Computing Global Support team, with primary focus on supporting Semiconductor Manufacturers World Wide, supporting our Accelerator Product line for Electronic Design Automation (EDA) and High Performance Computing (HPC) domains.

Job Responsibilities:

Help customers solve technical issues with our products
Answer questions from customers about the features and configuration of our products
Communicate and document bug fixes and updates internally
Develop customer-facing documentation for our website, support portals, forums, and social sites on an as-needed basis
Work cross-functionally and develop working relationships with Sales, Services, Engineering, and Marketing teams.
Communicate customer needs and wishes to our development and engineering staff, providing input on the product direction
Assist with testing and validation of products as part of the extended development team

Skills:-

C, C++, and Tcl/Tk experience is a plus.
Experience with workload management/job scheduling software (e.g. Altair Accelerator, PBS Professional, SLURM, Grid Engine, LSF) is a significant advantage