Accenture Recruitment 2023 | Freshers | New Associate | BE/ B.Tech/ B.Sc

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Accenture Recruitment 2023 | Freshers | New Associate – Query Management | BE/ B.Tech/ B.Sc – CSE/ IT/ EEE/ ECE | 2022/ 2023 Batch | Bangalore

Company: Accenture
Accenture Recruitment 2023:- Accenture plc is a multinational management consulting, technology services, and outsourcing company. Its incorporated headquarters have been in Dublin, Ireland since September 1, 2009.

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.

Company Website: www.accenture.com

Positions: New Associate – Query Management

Experience: Freshers (0-1 year)

Salary: Best In Industry

Job Location: Bangalore

Eligibility Criteria For Accenture Recruitment 2023:

Any Graduation

Job Description:

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s. The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues. The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

Job Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your own team and your direct supervisor
In this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervised
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
Please note that this role may require you to work in rotational shifts