Zscaler Recruitment 2018 | GTE – Graduate Trainee Engineer | 2017 & 2018 Batch | BE/ B.Tech | Chandigarh | July 2018
Company: Zscaler
Zscaler is one of the most exciting technology companies around. Our mission is simple – it is to revolutionize Internet security through the magic of cloud computing. We are the leading, most innovative firm in a $35 billion market – security – and our passion is to bring cloud computing to Internet security just like Salesforce.com did to CRM.
More than 5,000 organizations around the world are already using Zscaler – including amazing brands like General Electric, Nestle, NBC, Heinz, VMWare, Toyota, Schneider Electric-and more than 13 million people across more than 200 countries are protected by our systems every single day.
Company Website: www.zscaler.com
Positions: GTE – Graduate Trainee Engineer
Experience: Freshers
Job Location: Chandigarh
Salary: Best In Industry
Eligibility Criteria:
- B. Tech Computer Science, Information technology
- Fresher or 0-1year experience working as Product Support Engineer.
- Operating systems knowledge such as Linux, Unix, and Free BSD is preferred.
- Knowledge or experience using tools like (Ping, Traceroute, MTR etc) is preferred.
- Knowledge of protocols such as HTTP, SMTP, FTP, DNS etc.
- Knowledge on below topics will be an added advantage:
- Network Protocol Analyzers (tcpdump, Wireshark)
- Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS.
- Authentication systems such as LDAP, MS AD etc
- VPN technologies such as IPSec and VPN clients.
- Scripting knowledge (SHELL, Python, Perl) would be appreciated.
Responsibilities:
- Provide first line phone/email consultation to customers by independently handling simple security/network problems.
- Participate in a 24×7 Support Operation.
- Interface with senior engineers and assist the customer with testing or troubleshooting.
- Escalate issues in a timely manner and focus on Customer satisfaction.
- Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
- Assist in developing on-going training programs for the department.
- Monitors and tracks issues to ensure accurate resolution
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