Schneider Electric Recruitment 2017 | Freshers | Primary Technical Support Executive | Diploma/ BE/ B.Tech/ B.Sc | Bangalore | April 2017
Company: Schneider Electric India Pvt Ltd
Schneider Electric develops technologies and solutions to make energy safe, reliable, efficient, productive and green. The Group invests in R&D in order to sustain innovation and differentiation, with a strong commitment to sustainable development.
Company Website: www.se.com/in/en/
Positions: Primary Technical Support Executive
Experience: 0 – 2 Years
Salary: INR 1.75 – 2.75 LPA
Job Location: Whitefield – Bangalore
Qualification: Diploma/ BE/ B.Tech/ B.Sc – Electrical or Electronics Engineering
Job Profile:
- Job Type: Contractual (1 year)
- Shift timings: Rotational Shift
- Working Days: 6 Days
- Type of Support: Voice Support
- Excellent Communication Skills – Mandatory
Responsibilities:
- Handling Voice calls from India Customer’s.
- Solving Technical Queries of customers related to UPS and batteries of APC by Schneider.
- Registering complaints of customers using Intouch and Salesforce (CRM) applications.
- Interacting with different department involved for the complaint resolution.
- Co-Ordination with service planning and escalation team for faster resolution.
- Offer technical troubleshooting to the customers.
- Willing to work in rotational shifts (Operation 24×7)
Interview Process: Written test (Aptitude & Communication), Followed by a F2F interview.
Apply Link: Closed