SAP Labs Recruitment 2017 | Freshers | Support Associate | 2015, 2016 & 2017 Batch | BE/ B.Tech/ ME/ M.Tech/ M.Sc/ MCA | Bangalore | August 2017
Company: SAP Labs India Pvt Ltd.
SAP applications and services enable more than 170,000 customers to operate profitably, adapt continuously, and grow sustainably.
Company Website: www.sap.com/india
Positions: Support Associate
Salary: Best In Industry
Experience: 0 – 2 Year
Job Location: Bangalore
Qualification: Bachelor or Master Degree in Natural Science, Technology, Business or equivalent work experience in related field preferred.
Key Areas of Responsibility and Tasks:
Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.
Key Responsibilities:
1) Incident Solving
2) Additional Tasks
3) SWI
4) Processes
1) Incident Solving
- Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters
- Perform root cause analysis and provide solutions
- Achieve a good level of customer satisfaction
- Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
- Share and document knowledge through creation of WIKI entries and Knowledge Base articles
2) Additional Tasks
- Participate in weekend support/ 24×7 support activities
- Report errors to development organizations
- Participate in Knowledge Management (WIKI content, Knowledge Base Articles)
3) Support Without Incidents
- Contribute ideas to help towards the PS vision of support without incidents
- Volunteer to participate in projects aimed at achieving the PS vision of support without incidents
- Carry out new tasks as requested by STM, GFM and GSC head to help achieve the PS vision of support without incidents, e.g. participate in Real-time support (chat) in cooperation with an experienced support engineer.
4) Processes
- Get certified in Classroom Training or e-Learning Lessons regarding incident processes documented in WIPS
Work Experience:
- Basic understanding of one programming language
- Basic understanding of core business processes
Application Link: Closed