Infosys Recruitment 2021 | Technical Support | 2018/ 2019/ 2020 Batch | BE/ B.Tech- Computers/ IT/ Electronics; B.Sc/ BCA | Pune
Company: Infosys BPM Limited
Infosys Recruitment Drive 2021: Infosys Limited (formerly Infosys Technologies Limited) is an Indian multinational corporation that provides business consulting, information technology, software engineering and outsourcing services. It is headquartered in Bangalore, Karnataka.
Company Website: www.infosys.com
Position: Technical Support
Experience: 1+ years
Job Location: Pune
Salary: Best In Industry
Education: BE/ B.Tech- Computers/ IT/ Electronics Engineering; B.Sc/ BCA
Job Description:
- Effectively resolve L1 helpdesk queries as per deliverables outlined .
- Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format .
- Execute transactions as per prescribed guidelines and timelines .
- Ensure that performance parameters are met to meet SLA targets .
- Ensure customer/user confidentiality and data protection at all times
Technical and Professional Requirements:
- Technical knowledge/ expertise to support technical help related queries and trouble shooting. .
- Technical/troubleshooting knowledge of mobile operating systems (iOS, Andrioid, Windows) .
- Minimum 1 year experience in a L1 desk / tech support process providing remote support for Laptops/ Desktops/ Network Issues/ MS office products like Windows 10, Bitlocker etc. Printer Configuration etc.
Application Links: Click Here