Hewlett Packard (HP) Enterprise Recruitment 2017 | Field Technical Consultant | BE/ B.Tech | 2010, 2011, 2012, 2013, 2014, 2015, 2016 Batch | PAN India | January 2017
Company: Hewlett Packard (HP) Enterprise Pvt Ltd
Hewlett Packard Enterprise is an industry leading technology company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.
Company Website: www.hp.com
Positions: Field Technical Consultant
Job Location: Bangalore, Chennai, Gurgaon, Hyderabad, Kolkata, Mumbai, Pune
Salary: Best In Industry
Experience: 0 – 4 Years
Education: BE/ B.Tech – Computers, Electrical, Electronics/Telecommunication
Eligibility Criteria:
- Should have completed BE/ B.Tech in Electronics Communication/Electrical/Computer Science* (2010 pass out and earlier are not eligible for this position)
- Should have a minimum of 1 to 48 months experience in handling enterprise hardware ( Servers/Storage/networking)
- Should have experience in break-fix and installation support of Enterprise hardware ( Servers/Storage/Networking)
- Should have thorough knowledge of RAID concepts, Deployment of Operating Systems ( Linux/HP-UX/Windows) and knowledge of management tools such as HPE System Insights manager and excellent hardware repair/troubleshooting skills
- Should be willing to work as part of “Customer Field Engineer” team, handling and troubleshooting hardware problems on field (Customer Premises.
- Should be willing to work on a 24×7 model roaster schedule which includes travelling to customer location at odd hours.
- Should be strong in engineering basics.
- Should have good communication and customer handling skills.
Job Description:
- Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
- Integrate technical knowledge and business understanding to create solutions for customers.
- Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
- Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
- Participate in Customer Expectation management as part of escalation process
- Build relationship with management in assigned accounts.
- Sets expectations with customers based on defined parameters deliver to a limited number of small-medium assigned accounts. Impact through the accuracy and quality of the services provided on limited account or systems assignment. Able to set expectations with customers based on defined parameters. Participate as active member in teams.
Application Link: Link Expired