Fujitsu Recruitment 2020 | Associate Technical Service Engineer | 2015 – 2019 Batch | BE/ B.Tech – CSE/ ECE | Chennai
Company: Fujitsu Consulting India Pvt Ltd
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Over 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$54 billion) for the fiscal year ended March 31, 2012.
* Fujitsu is the world’s third-largest IT services provider and No.1 in Japan.
* Fujitsu is among the world’s top five providers of servers.
* Fujitsu customers include nearly half the Fortune Global 500.
* Fujitsu Group holds about 102,000 patents worldwide.
Company Website: www.fujitsu.com/in
Positions: Associate Technical Service Engineer
Experience: 1 – 4 Years
Job Location: Chennai
Salary: Best In Industry
Qualification: BE/ B.Tech – Electronics, Computers Engineering
Job Description:
- Primary responsibility of this position is user support and customer service
- Being present and available to clients requiring assistance in executing the process
- Respond to questions from all emails and callers
- Become familiar with each client and their respective applications
- Learn fundamental operations of commonly used software, hardware, and other equipment
- Follow standard Service Desk operating procedures accurately
- Become familiar with helpdesk policies and services, with the various stake holders & Other duties as assigned by the Service Manager
- Fluent Japanese speaking ability (JLPT N3), need to communicate daily with Japanese customer
- Excellent oral and written communication skills in Japanese
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
- Ability to utilize the applications for Microsoft Office for support, reporting and documentation
- Ability to provide support over the phone; good phone skills, professional demeanour, previous customer service experience strongly desired
- Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it
- Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
- Ability to think around problems and come up with creative solutions
- Ability to work with or without direct supervision & able to mentor, guide junior members and run the show in absence of team lead and SDM
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