Autodesk Recruitment 2021 | Associate Technical Support Specialist | 2017 – 2019 Batch | BE/ B.Tech – Civil Engineering | Bangalore
Company: Autodesk India Pvt Ltd
Autodesk Recruitment 2021: Autodesk is an American multi-national software company that is committed to the cause of great design. With a product portfolio of 100+ software products across, Desktop, Cloud & Mobile, Autodesk caters to the design software needs of the architecture, engineering, construction, manufacturing, media and entertainment industries.
Autodesk is the creator of the leading design tool AutoCAD which is used to build everything from prestigious buildings like Burj Al Arab to revolutionary super cars like the Tesla Model S.
Company Website: www.autodesk.in
Position: Associate Technical Support Specialist – Civil 3D
Experience: 1 – 3 Years
Job Location: Bangalore
Salary: Best In Industry
Qualification: Bachelor’s degree or equivalent in Civil or Architecture
Job Responsibilities:
- Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels
- Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation, dynamo, forge etc.,
- Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
- Priority handling and escalation of critical issues and monitoring of service level compliance
- Document support interactions in a company-wide case management system
- Escalate customer issues to internal teams as required
- Actively manage personal backlog of support requests
- Manage customer expectations by providing timely updates on progress
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