Wipro Recruitment Drive 2019 | Freshers | Tech Support Engineer | 2017 & 2018 Batch | BE/ B.Tech – CSE/ IT, EEE, ECE, Mech; B.Sc/ BCA | Pune | May 2019
Company: Wipro Ltd
Wipro Technologies Ltd is a leading manufacturer of computer hardware and provider of IT services in India and the Middle East region.
Part of Wipro Ltd, the $6.98 billion conglomerate and global leader in technology enabled solutions, the company leverages on the parent’s philosophy of ‘Applying Thought’ to enable business results by being a transformation catalyst.
Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent.
Position: Administrator – IMS – Service Desk Monitoring-L2.1
Role: Support Engineer
Experience: 0 – 1 Years
Job Locations: Pune
Salary: 3 LPA to 4.5 LPA
Qualification: BE/ B.Tech – CSE/ IT, EEE, ECE, Mech, Telecom; B.Sc/ BCA
As an Administrator, you should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures. Handle first-level incident/ problem determination and resolution on a 24×7 basis Service incidents and queries within the agreed service levels. Timely escalation of incidents to higher levels when required. Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service Requests based on Standard Operating Procedures. Follow quality / security process defined for the engagement
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