Convergys Recruitment 2017 | Freshers | Technical Support Associate | BE/ B.Tech/ Any Graduate/ Undergraduate | Bangalore | October 2017
Company: Convergys India
Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.
Company Website: www.convergys.com
Positions: Technical Support Associate
Experience: 0 – 5 Years
Job Location: Bangalore
Salary: Salary Up to 2.37 LPA
Eligibility:
- Graduate Fresher or UG with technical experience
- BE/ B.Tech fresher with less than 60%
- Additional education/training in sales or business-oriented subject preferred
Job Description:
- Provides support to customers in resolving their technical issues regarding client operating System.
- Document troubleshooting steps clearly
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
- Maintain broad knowledge of client products and services.
- Can identify and provide functionality of Basic External Parts
- Can perform simple Internet Explorer T/S (Clear Cookies, Clear Cache, Clear History)
- Provides support to customers in resolving their technical issues regarding client operating System.
- Is familiar with Basic Windows Control Panel Applets (Sounds Volume Control, Display)
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