Amazon Recruitment 2020 | Software Support Engineer | BE/ B.Tech – Computer Science Engineering | Chennai
Company: Amazon Development Centre (India) Pvt Ltd
At Amazon, our vision is to be Earth’s most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving customers more of what they want – vast selection, low prices, fast and reliable delivery, and a trusted and convenient online shopping experience – and provide sellers a world-class e-commerce platform.
We are committed to ensure 100% Purchase Protection for your shopping done on Amazon.in so that you can benefit from a safe and secure online ordering experience, convenient payment options such as cash on delivery, easy returns and enjoy a completely hassle free online shopping experience.
Company Website: www.amazon.in
Position: Software Support Engineer
Experience: 2 Years
Salary: Best In Industry
Job Location: Bangalore
Education: BE/ B.Tech in Computer Science Engineering
- Provide first level of support for tickets filed in Audible
- Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
- Read and understand complex application code and make code fixes to resolve support issues
- Software deployment support in staging and production environments.
- Develop tools to aid operations and maintenance.
- System and Support status reporting.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with Seattle & Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
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