Accenture Recruitment Drive | Freshers | Associate – IT Help Desk | BE/ B.Tech – Computers/ Electronics/ Telecom Engineering; BCA | 2019/ 2020 Batch | Bangalore
Accenture Recruitment Drive:- Accenture plc is a multinational management consulting, technology services, and outsourcing company. Its incorporated headquarters have been in Dublin, Ireland since September 1, 2009.
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.
Company Website: www.accenture.com
Positions: New Associate – IT Help desk
Experience: 0 – 1 Year
Salary: Not disclosed
Job Location: Bangalore
Education: BE/ B.Tech – Computer Science/ IT/ Electronics/ Telecom (2019/ 2020 Batch); BCA
You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email, web tickets & remote support.
Roles and Responsibilities:
- The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
- The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
- They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions
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